Kim Chapman, Director, Training and Technology Kim began her travel career 1984. She joined Premiere in 1991 as a corporate agent and quickly distinguished herself as a top performer in customer satisfaction, teamwork, and professional development. Her achievements and commitments to excellence were recognized with the awarding of the first Premiere Performance Award in 1992. Kim career has been one of award-after-award. She was the first ever back-to-back winner of the UNIGLOBE Agent of the Year Award for Eastern Canada in 1993 and 1994. Additionally, she was Agent of the Year Canada-wide in 1994. Also in 1994 Kim achieved the professional designation of CTC (Certified Travel Counselor). For her results in the written examination for the CTC, not only was she awarded the Presidents Award, but also she had the highest standing in Canada. In 1995 Kim was promoted to Manager Corporate Services. As manager she excelled and was quickly recognized as the Canadian UNIGLOBE Manager of the Year. She has since achieved the professional designation of CTM (Certified Travel Manager) and in 1999 was appointed , Director, Training and Technology for The Premiere Travel Group. Kim has been instrumental in the growth of The Premiere Travel Group from 12 employees and $9 million in volume to over 55 employees and $55 million in volume. She has been one of the principal architects of our service standards, operational procedures, technological innovations, training and quality assurance.